FAQs
Payment & Shipping
What payments do you accept?
We accept all major credit cards and process payments through a secure system.
How do I track my order?
Tracking is typically made available within 3 business days of the order being placed, and is emailed to the address provided on the order.
Returns & Refunds
Can I make a return?
Returns and replacements are available when there is a verified quality or fulfillment issue, such as a damaged item, a defective print, or a wrong size shipped by our production partner.
Why are some items non-returnable?
Because most products are made-to-order, Coal Mine Tees does not accept returns for buyer's remorse or sizing preference. If you ordered the wrong size or simply changed your mind, the order is not eligible for a return or refund.
How do I return an eligible item?
To initiate a return or exchange due to a quality or fulfillment issue, please complete the following steps:
1. Complete the return request form on the Contact Us page and be sure to include your order number and photos in the case of a damaged or defective item..
2. Check your email for a return shipping label.
3. Send the item back to us.
4. We'll refund you or send a replacement when we received the returned item.
Please reach our with any questions about returns or exchanges. We will always try our hardest to meet customer expectations.